When you run a medical practice, chances are that the majority of your attention falls to the practitioners. However, there are many other people essential to the successful operation of medical practice. A receptionist is one of them. Perhaps you believe that there is nothing complicated about working at the front desk. Failing to hire the right receptionist, however, is a grave mistake. These individuals might not have to diagnose patients, but they are basically the face of your practice. When patients walk into your office, the first person who they talk to is your receptionist. Whoever is sitting there is responsible for making a good first impression for your practice. This means that hiring the wrong person can take quite a toll on the reputation of your clinic.
Your receptionist needs to know how to solve problems quickly and answer any questions that patients may ask. Whether they are curious about insurance or the prices of different procedures, whoever is at the front desk needs to be able to give them the answer. Aside from that, receptionists have to handle scheduling appointments. It might seem like an easy job, but there can be a lot of hassle involved. If you are in need of the services of a receptionist, here are a few things that you need to look for:
An approachable personality
Imagine yourself going to a medical office, only to be greeted by someone who glares at you the moment you walk in. Would you want to go and talk to them? If your answer is no, it’s clear that you shouldn’t be hiring a person like that to be your receptionist. You should look for someone cheerful and lively. They do not have to smile and laugh all the time. Just recruit a person who has a bubbly personality as they will have to interact with your patients often.
Some practice owners believe that getting an upbeat receptionist might not be suitable for their clinic. If your primary patients are elderly, hiring a person with a patient and calm personality may be more appropriate. Ultimately, it all depends on the type of clinic you wish to run.
Believe it or not, not all people have the capability of handling multiple tasks at one time. However, multitasking is a skill that every great receptionist should possess. They need to be able to shift their attention from one task to another without losing concentration. This job requires them to answer phone calls and to deal with documents at the same time. If your front desk fails to juggle all the activities they are responsible for, everything in your practice can be delayed. Consequently, the satisfaction of your patients will be lower.
You might be curious about how can you spot this skill during an interview. We recommend that you ask an applicant to prioritize a list of tasks that they may potentially be responsible for. Listen to and analyze their answer. What they say can tell you how organized and detail-oriented they are.
Nowadays, there is a variety of software specifically designed to be used in medical practices. The software can help you work faster and more conveniently. If your receptionist isn’t computer literate, however, the process might take longer than expected. That being said, don’t completely disregard people who have never used the program that the job requires. Computer literacy and the willingness to learn counts a lot more than past experience when it comes to these things. A receptionist can be trained to use new software in a relatively short time. It really depends on how quickly they are able to get the hang of it.
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